Contact Us
If you want to contact us regarding some general pre-sales questions, or post-sales services, you may access our Live Help Customer Service (available 24/7, just click onto the button on the far right-hand side of this webpage. See the girl with the long black hair? Just click on that, and one of our customer service agents will be with you). For partnership enquiry, please use any of the following methods:
Registered Office
501 Silverside Road, Suite 105, Wilmington, DE 19809 USA
General Order Enquiry - Live Chat Support
For order enquiry, please
CLICK HERE
or click onto the button (see the girl with long black hair?) that appears on the right hand side of our webpages, and one of our text-chat support agents will be with you. Or you can email us at 
for WoW Gold order enquiry; pl@wowmine.com for PowerLeveling order enquiry; wh@wowmine.com for order enquiry of other games.
Order Enquiry - Executive Escalation
Only if you cannot resolve your enquiry through the Live Chat Support, you're welcome to contact us by phone. Our agents are available 24/7. If they fail to pick up the phone when you call them, or busy tone, please try a few more times. Or, you may always fax us your enquiry.
US Toll-Free Telephone: +1-800-977-2365 (currently being forwarded to our call center in China.)
Fax: +1 (718) 228-9468
Order Enquiry - Management Escalation
If you'd like to speak to someone in charge of the overall management of the WoWMine business. Please contact our escalation manager: Michael Wong. His email address is 
. Please DO NOT EMAIL him for order enquiry. He is not equipped with a customer service agent terminal to check the order status.
Partnership Enquiry
Affiliate: affiliate@wowmine.com
Reseller: Email address and MSN: partnership@wowmine.com
Unauthorized Charges Enquiry - Read Below...
If you suspect that someone has used your credit / debit card / PayPal account to make unauthorized purchase on our website, please CLICK HERE or click onto the button (see the girl with long black hair?) that appears on the right hand side of our webpages, and one of our text-chat support agents will be with you. Only if your internet browser experiences difficulty opening the Live Chat Support window, you may call the following US toll-free telephone: +1-800-977-2365
For BBB Contact Only
Contact us by phone 24/7 +1-302-295-6316. You can reach us at any time of day via Live Chat. Just click the Live Chat button and you will be connected to our support department.
*Note: Since WoWMine is one of the most famous brands in MMORPG service field, many scams in the name of our website bubbled up over the Internet defrauding our customers. Please note that only contact ways on our Contact Us page are believable, any other contact ways that are not stated on the page are fraudulent. Click here to see our Scam Case Collection.
